For the Support team, the issue resolving process is tough , because assigning each issue on each person is normally tedious. but using the Cloud Ticket System, support process is very simple.
Cloud Ticket System is an MLM Software module that can be integrated with Cloud MLM Software , So users can get timely response and support. This module provides options to create issue ticket for cloud MLM users, admin will be notified about this issue and he can assign this particular issue to the department .
Features of ticket system module.
- Separate Admin , User and Employee sections
- Admin and user chatting system
- Auto assignment system
- Progress notification system
- Employee privilege settings
- Issue tracking system
- Mailing system
Both user and admin can see the progress of the issue and user can create ticket based on the error state . So admin can work on every critical issues first.
From ticket creation stage user can add attachments, that is some screen shots of the issues. from admin control panel admin can see the tickets and his team can work on that. admin can change issue status when the issue is resolved. If the issue not resolved, user can reopen the issue and set to OPEN.
Every actions on the issue progress will be notified to admin . This module also provide a chat option for users and admin so they can chat based on the ticket.
With this awesome module, Admin can create employees and also he can set the permission to each employee.
Auto assignment is a feature of Cloud Ticket System , Here admin can set auto assignment to each employee then particular tickets based on the type will automatically assign to the employee,then he can work on that . Seperate Employee login is available in Cloud Ticket System.