Cloud MLM Software includes six months of support from the delivery date named in your quotation, after which annual maintenance runs from 18% of the licence fee. Support covers direct contact with our team, updates and security patches for your licensed version, and a seven-day refund term if the product does not function as documented.
Cloud MLM Software support
Every licence includes direct support from our team, updates and security patches, and a seven-day refund term. Here is exactly what that covers today.
What support covers
No calculators, no tiers: this is the plain list of what is included when you licence Cloud MLM Software.
Direct help from our team
Reach us by contacting our team directly. We answer questions about setup, configuration, and anything in the documented product that is not behaving as described.
Updates and security patches
Support includes updates and security patches for the version you are licensed on, delivered the same way the changelog documents every release since 2015.
Refunds within seven days
If the product does not function as documented, refunds are available within seven days of your launch date. See the refund policy for the full terms.
The support window
Six months of support are included from the delivery date named in your quotation. After that, annual maintenance runs from 18% of the licence fee. These are the same terms published on the licence page; if the two ever disagree, the licence page is the contract.
Need the current terms for your order right now? Contact us and we will confirm them directly, or see the licence page for the rest of what the licence includes.
您联系我们之后会发生什么
四个步骤，使用上方的渠道以及更新日志已记录的发布流程。
您提交问题
通过电子邮件、WhatsApp 或工单系统联系我们。请说明您的许可信息、您预期的结果，以及产品实际的表现。
我们复现问题
我们会对照已记录的功能核对表现。配置类问题直接解答；确认的缺陷会登记到您所许可的版本上。
修复以更新形式发布
修复会以您所许可版本的更新和安全补丁形式交付，并记录在公开的更新日志中。
包含期结束之后
自交付之日起包含六个月支持。之后，每年按许可费 18% 起的维护费用可继续使用相同渠道。