Cloud MLM Software includes six months of support from the delivery date named in your quotation, after which annual maintenance runs from 18% of the licence fee. Support covers direct contact with our team, updates and security patches for your licensed version, and a seven-day refund term if the product does not function as documented.
Cloud MLM Software support
Every licence includes direct support from our team, updates and security patches, and a seven-day refund term. Here is exactly what that covers today.
What support covers
No calculators, no tiers: this is the plain list of what is included when you licence Cloud MLM Software.
Direct help from our team
Reach us by contacting our team directly. We answer questions about setup, configuration, and anything in the documented product that is not behaving as described.
Updates and security patches
Support includes updates and security patches for the version you are licensed on, delivered the same way the changelog documents every release since 2015.
Refunds within seven days
If the product does not function as documented, refunds are available within seven days of your launch date. See the refund policy for the full terms.
The support window
Six months of support are included from the delivery date named in your quotation. After that, annual maintenance runs from 18% of the licence fee. These are the same terms published on the licence page; if the two ever disagree, the licence page is the contract.
Need the current terms for your order right now? Contact us and we will confirm them directly, or see the licence page for the rest of what the licence includes.
Was nach Ihrer Nachricht passiert
Vier Schritte, über die Kanäle oben und den Release-Prozess, den das Changelog bereits dokumentiert.
Sie melden es
Schreiben Sie per E-Mail, WhatsApp oder Ticket-Desk. Nennen Sie Ihre Lizenzdaten, was Sie erwartet haben und was das Produkt stattdessen getan hat.
Wir reproduzieren es
Wir prüfen das Verhalten gegen die dokumentierte Funktion. Konfigurationsfragen beantworten wir direkt; ein echter Fehler wird zu Ihrer lizenzierten Version erfasst.
Die Korrektur kommt als Update
Korrekturen erreichen Sie als Updates und Sicherheits-Patches für Ihre lizenzierte Version, und das Release wird im öffentlichen Changelog festgehalten.
Nach dem enthaltenen Zeitraum
Sechs Monate Support sind ab dem Liefertermin enthalten. Danach hält die jährliche Wartung ab 18% der Lizenzgebühr dieselben Kanäle offen.
Still need help?
Tell us what you are running into and we will get back to you directly.