Cloud MLM Software includes six months of support from the delivery date named in your quotation, after which annual maintenance runs from 18% of the licence fee. Support covers direct contact with our team, updates and security patches for your licensed version, and a seven-day refund term if the product does not function as documented.
Cloud MLM Software support
Every licence includes direct support from our team, updates and security patches, and a seven-day refund term. Here is exactly what that covers today.
What support covers
No calculators, no tiers: this is the plain list of what is included when you licence Cloud MLM Software.
Direct help from our team
Reach us by contacting our team directly. We answer questions about setup, configuration, and anything in the documented product that is not behaving as described.
Updates and security patches
Support includes updates and security patches for the version you are licensed on, delivered the same way the changelog documents every release since 2015.
Refunds within seven days
If the product does not function as documented, refunds are available within seven days of your launch date. See the refund policy for the full terms.
The support window
Six months of support are included from the delivery date named in your quotation. After that, annual maintenance runs from 18% of the licence fee. These are the same terms published on the licence page; if the two ever disagree, the licence page is the contract.
Need the current terms for your order right now? Contact us and we will confirm them directly, or see the licence page for the rest of what the licence includes.
Ce qui se passe après votre message
Quatre étapes, avec les canaux ci-dessus et le processus de publication déjà documenté dans le changelog.
Vous signalez le problème
Écrivez par e-mail, WhatsApp ou via le guichet de tickets. Indiquez les détails de votre licence, ce que vous attendiez et ce que le produit a fait.
Nous le reproduisons
Nous comparons le comportement à la fonction documentée. Les questions de configuration reçoivent une réponse directe; un vrai défaut est enregistré pour votre version sous licence.
Le correctif arrive en mise à jour
Les corrections vous parviennent sous forme de mises à jour et de correctifs de sécurité pour votre version sous licence, et la publication est consignée dans le changelog public.
Après la période incluse
Six mois de support sont inclus à partir de la date de livraison. Ensuite, la maintenance annuelle à partir de 18% du prix de la licence garde les mêmes canaux ouverts.
Still need help?
Tell us what you are running into and we will get back to you directly.