Separate Admin, User, and Employee sections
Dedicated areas for admins, end users, and employees with appropriate access and workflows.
Cloud MLM Software's ticket system module streamlines support across three sections (Admin, User, Employee) with automated assignment by issue type, full progress and status tracking, SLA monitoring, internal notes, attachments, and customer satisfaction ratings. Includes priority queues, escalation rules, audit trails, and AI Agent automation for ticket classification, response suggestions, and resolution insights. Licensed to MLM and direct selling companies worldwide since 2015.
Ticket system module for MLM Software
Cloud MLM Software's ticket system module is a great way to be in touch with users.
- USD 750 one-time licence
- Full Laravel source code
- Live demo, no signup
- Sections
- Admin, User, EmployeeSeparate access.
- Assignment
- AutoBy type to employees.
- Tracking
- FullProgress and status.
Why this module
Introducing Cloud Ticket System: Enhanced Support Integration for Cloud MLM Software
Cloud Ticket System is an MLM Software module that can be integrated with Cloud MLM Software, so users can get timely responses and support. This module provides options to create issue tickets for cloud MLM users; an admin will be notified about this issue and he can assign this particular issue to the department.
Benefits
Features of Ticket System module
Cloud MLM Software's ticket system module is a great way to be in touch with users and resolve issues efficiently.
Admin and user chatting system
Chat based on the ticket so users and admin can communicate in context for faster resolution.
Auto assignment system
Admin can set auto-assignment per employee; tickets are assigned automatically by type so the right person works on each issue.
Progress notification system
Every action on the issue progress is notified to the admin so nothing is missed.
Employee privilege settings
Admin can create employees and set permission for each employee for better control and security.
Issue tracking system
Both user and admin see progress; users can create tickets based on error state and add attachments such as screenshots.
Mailing system
Integrated mailing so notifications and updates can be sent as part of the support workflow.
Types
Key capabilities of the Ticket System
Streamlined support with separate sections, auto-assignment, and built-in chat. Resolve issues faster and keep users and admins in sync.
Step 01
Separate Admin, User, and Employee sections
Dedicated Admin, User, and Employee sections with separate login. Admins manage tickets and employees; users create and track tickets; employees work on assigned issues.
Step 02
Auto assignment
Admin sets auto-assignment per employee. Tickets are assigned automatically by type to the right employee so they can work on them without manual routing.
Step 03
Chat and notifications
Admin and user chat based on the ticket for context. Progress notifications keep everyone informed. When resolved, admin updates status; if not, user can reopen and set to OPEN.
In context
Where this module sits
The module runs inside the same application as the rest of the platform. Admins configure it, distributors use it, and the records land in your reports.
- Ticket management
- Create, assign, and track support tickets. Users can add attachments (e.g. screenshots); admins see tickets and change status when resolved or reopen when needed.
- Auto assignment & employees
- Auto-assignment by type to employees. Admin can create employees and set permission for each. Separate employee login is available in Cloud Ticket System.
Support
Why a Ticket System module in MLM software?
Streamlined Ticket Management: Equipping Users and Admins for Efficient Issue Resolution
Both user and admin can see the progress of the issue and the user can create a ticket based on the error state. So the admin can work on every critical issue first. From the ticket creation stage, the user can add attachments, that is some screenshots of the issues. From the admin control panel, admin can see the tickets and his team can work on that. Admin can change issue status when the issue is resolved. If the issue is not resolved, the user can reopen the issue and set to OPEN.
Every action on the issue progress will be notified to the admin. This module also provides a chat option for users and admin so they can chat based on the ticket. With this awesome module, Admin can create employees, and also he can set permission for each employee. An auto-assignment is a feature of the Cloud Ticket System: here the admin can set the auto-assignment to each employee then particular tickets based on the type will automatically assign to the employee, then he can work on that. Separate Employee login is available in Cloud Ticket System.
- Founded 2015
- 21 compensation plan types
- Six months support, then 18 percent per year
FAQ
Frequently asked questions
Common questions about the Ticket System module.
We begin with a discovery call and configure the Ticket System module for your plan. We set up Admin, User, and Employee sections, auto-assignment, and notifications so you can go live with confidence.
Module availability depends on your plan; we can add or upgrade modules. The Ticket System integrates with Cloud MLM Software so users get timely responses and support.
Next step
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