Cloud MLM Software's Knowledge Base lets you publish self-serve help content for partners, distributors, and customers: rich-text article editor with images, videos, and embeds; categories and optional subcategories for browsable organization; full-text search across articles and FAQs; deep links from support tickets and the partner portal so help is one click away; multilingual article variants per locale; version history, draft and publish states, and role-based authoring permissions; analytics on views, search queries, dead-end searches, and most-read articles; ticket-deflection metrics; and AI Agent automation for content gap detection, suggested article drafts from common ticket themes, and search-result ranking improvements. Licensed once from USD 750, self-hosted, since 2015.
Knowledge Base
Publish product updates, compliance guides, and playbooks with AI search so answers surface instantly across the field.
- Building MLM software since 2015
- One-time licence from USD 750
- Full Laravel source included
- Live demo, no signup
capability
What Knowledge Base gives you
The parts of this feature you will actually use in week one.
- 01
Articles & FAQs
Create and organize articles and FAQs by category. How-to guides, policies, and product info in one place.
- 02
Search
Full-text search across the knowledge base. Users find relevant articles quickly.
- 03
Categories
Organize content with categories and optional subcategories. Easy browsing and navigation.
in detail
Self-Serve Help with a Knowledge Base
Knowledge Base in Cloud MLM Software lets you publish articles, FAQs, and guides (with search and categories) so partners and distributors find answers without opening a ticket.
When the same questions hit support again and again, a knowledge base pays off. Publish articles, FAQs, and how-to guides; organize them by category; and let users search. Partners and distributors get answers day or night, and your team spends less time on repeat questions. The result: fewer tickets, faster resolution when tickets do come in, and higher satisfaction.
Create content in a rich editor; use categories and optional subcategories so content is easy to browse. Full-text search helps users jump to the right article. You can link from support tickets or the partner portal so the knowledge base is always one click away. Keep articles up to date and use analytics to see what's read most, then improve or expand where it matters.
product map
Where Knowledge Base sits in the product
Every feature reads from the same network data and writes back to the same ledger, so nothing runs as a side system.
admin workflow
Get Started with Knowledge Base
Publish articles and FAQs so partners find answers fast. Try Cloud MLM Software and scale support with self-serve help.
Create content
Add articles and FAQs. Organize with categories; use draft and publish so content is reviewed before going live.
- Articles
- FAQs
- Categories
Enable search
Full-text search is built in. Link the knowledge base from the portal and support so users can find it.
- Search
- Portal
- Support
Improve with analytics
Use view and search analytics to improve content and fill gaps. Reduce tickets and resolution time.
- Analytics
- Improvement
- Support
what you get
How Knowledge Base Works
Publish articles and FAQs, organize with categories, and add search, so users find answers and support scales.
- Create & organize
Create articles and FAQs; organize with categories and subcategories. Draft and publish so content is always current.
- Rich editor for articles and FAQs. Organize with categories so users browse by topic.
- Draft and publish workflow; optional versioning. Multi-language when you need it.
- Search
Full-text search across the knowledge base. Users find relevant articles quickly.
- Search titles and body. Filter by category; surface the most relevant results first.
- Use search analytics to see what users look for, then improve content where queries don't match.
- Self-serve
Embed or link from portal and support. Users get answers on their own; fewer tickets and faster resolution.
- Knowledge base in the partner portal and support flows. Suggest articles when replying to tickets.
- Analytics on views and search: improve content and reduce repeat questions.
- Article and FAQ management
Create, edit, and publish articles and FAQs in a rich editor. Draft and publish workflow; optional versioning so you can review before going live.
- Categories and structure
Organize content with categories and optional subcategories. Users browse by topic; you keep the structure clear and easy to maintain.
- Full-text search
Search across titles and body content. Users type a query and get relevant articles; filters by category when needed.
- Portal integration
Embed or link the knowledge base from the partner portal and support flows. One place for self-serve; suggest articles when replying to tickets.
- Multi-language support
Publish articles in multiple languages when needed. Users see content in their locale so global networks get consistent help.
- Analytics
See which articles are viewed and searched most. Use data to improve content, fix gaps, and reduce tickets.
next step
See Knowledge Base running on real data
The demo is live and needs no signup. Open it, then price the licence or ask us about your own plan rules.